WHAT OUR CUSTOMERS THINK

‘As always quick delivery, correct product, correct documentation, competitive price, good advice if required. It almost seems a waste of time to compare any new quotes or carry out price comparisons on regular or new items’
Ian Whitehead – cement works, Maidstone, Kent.

‘We went to SLG after feeling that a rival supplier acted as though we were doing him a favour by using him, not the other way round. It was a delight to find a company that provided excellent expert service. We often require bespoke products at short notice, all of which are quickly manufactured and supplied to us on time. We are an ISO 9001:2000 company and therefore monitor our suppliers. There has been nothing but excellent services and attitude from SLG’.
Robert Wilkins – tree surgeons, Brentwood Essex.

‘As you well know, we have worked together within the 2 companies for the last 12 years and in that time we have formed a great working and personal relationship. We have been in many difficult situations with regards to our lifting capabilities but each time you have correctly manufactured equipment to a very high standard to resolve our problems. When we moved locations there was nothing but a decrepit lifting system in the factory – you managed to redesign all 3 bays using the existing equipment and installing new requirements bringing us up to the standard we required. Since that day the company realised that we could rely on you for all our lifting needs. We have never had any reason to complain about the company and the staff in fact all we can do is offer the company praise for everything you have done for us.
Carl Musticone – machine tool engineers , Chessington, Surrey.

‘I would say that I have worked with SLG for over 7 years now and have always been happy with the service I have received. With specific reference to customer service, I think that the service level is very high as I receive specific and appropriate calls with regard to timings for works, access to the venue and quotes. SLG are always courteous and polite and I have always appreciated being ‘told straight’ with regard to a problem or issue that needs addressing. I receive follow up calls to make sure I am happy with the job that has been done and they are always willing to fit me into their schedule in an emergency. I have never had cause to complain or comment with regard to the customer service level provided by SLG’.
Mark Jennings – entertainment venue, Thurrock, Essex.

‘I have found Peter and his staff very friendly and approachable. Health and Safety at the terminal is absolutely paramount. SLG provide a professional service with their staff on site working to our very high standards of safety. They have always been flexible to our needs when on site and are willing to work with us to achieve our goals. We are currently going through a massive expansion project and SLG have helped in seeking methods and equipment for the lifting and handling of this new plant’.
John Daly – fuel terminal, Medway, Kent.

‘SLG has provided maintenance support for our fixed gantry for the past 6 years. They have also advised on our safety requirements at the gallery and have come with solutions to fit our requirements. SLG has always undertaken and completed work in the estimated time schedule and their work has been exemplary. Their customer service is excellent, with a great personal service and attention to detail’.
Ian Parker - art studio, London.

‘I have personally used SLG for at least the last 3 years with regard to our studio facilities. I have always found them to be very pleasant to deal with, extremely efficient and accommodating. They provide an excellent service and offer good advice. We have enjoyed an excellent business relationship with this company and I hope that we will continue to do so’.
Cherry Portbury - television studio, London.

‘From the first phone call to SLG for advice onto what was the best hoist to use for our needs they came to the site and surveyed what we needed. We then worked closely together getting the hoist to be installed and did not even contemplate phoning any other company – went straight to SLG and again was very happy with the end result. We have always been very happy with any work SLG has done for us and would have no hesitation in recommending them.
Debbie Payn – sports superstore, Canvey Island, Essex.

‘One of the projects SLG carried out required custom fabrication to create a gantry to provide access to water tanks: this was fabricated on time, safely installed, and on budget. Coordination with the contractors on site was required and due to the excellent work, positive feedback was provided from three different contractors on site. On another unique project the safe working load for lifting hoists was required for Southends historic Pier, resulting in the need to transport in excess of two tonnes of weights to the pier head via train and trolley. Liaison with the site staff was exceptional and was greatly appreciated as it ensured the works proceeded without any problems. With friendly approachable enthusiastic and well informed staff the company have delivered a brilliant service.
N. Pointer – Southend Borough Council